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Privacy Policy

SparkleClean Privacy Policy

Last updated: June 18, 2026

SparkleClean (“SparkleClean,” “we,” “us,” or “our”) provides residential cleaning services in the Greater Phoenix, Arizona area. This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using our website, booking a service, or registering as a cleaning professional, you agree to the practices described below.

1. Information We Collect

  • Contact details: your name, email address, phone number, and service address.
  • Booking details: the date, time, frequency, home size, and any special instructions for your cleaning.
  • Payment information: processed securely by our payment provider (Stripe). We do not store full card numbers on our servers.
  • Cleaning professional details: for applicants and cleaners, we collect profile information, service zip codes, and onboarding documents.
  • Usage data: basic technical and analytics information about how you use our website.

2. How We Use Your Information

  • To schedule, confirm, and deliver your cleaning appointments.
  • To match bookings with available cleaning professionals and manage job assignments.
  • To send service-related communications such as confirmations, reminders, updates, and alerts.
  • To process payments and maintain records of your bookings.
  • To respond to your questions and provide customer support.
  • To improve our services and operate our business.

3. SMS / Text Messaging Terms

With your consent, SparkleClean sends text (SMS) messages related to your bookings and, for cleaning professionals, job offers and assignments. By providing your phone number on our booking form or cleaner registration form, you agree to receive these messages.

  • Types of messages: booking confirmations, appointment reminders, service updates, cleaner assignment notifications, job offers, and check-in reminders.
  • Message frequency: message frequency varies based on your activity and bookings.
  • Cost: message and data rates may apply, depending on your mobile carrier and plan.
  • Opt-out: you can opt out at any time by replying STOP to any message. After opting out, you will receive a confirmation and no further texts, unless you opt back in.
  • Help: reply HELP for assistance, or contact us using the details below.
  • Consent is not a condition of purchase: you are not required to agree to receive marketing texts in order to book a cleaning service.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. We share phone numbers only with the service providers that help us deliver these messages (for example, our SMS provider), strictly to operate the messaging program.

4. How We Share Information

We do not sell your personal information. We share information only as needed to operate our service, including with:

  • Cleaning professionals assigned to your booking, so they can perform the service (for example, your name, address, and appointment details).
  • Service providers that support our operations, such as payment processing, email delivery, SMS delivery, and hosting.
  • Legal authorities when required by law or to protect our rights and the safety of others.

5. Data Retention

We retain your information for as long as needed to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer required, we take reasonable steps to delete or anonymize it.

6. Your Choices

  • Reply STOP to any text message to stop receiving SMS.
  • Contact us to request access to, correction of, or deletion of your personal information.
  • Unsubscribe from non-essential emails using the link in those emails.

7. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Children’s Privacy

Our services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, please contact us and we will delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date above. Your continued use of our services after changes take effect constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy or your information, contact us: